Sleep Inn & Suites Cross Lanes - South Charleston

This is the first time I have stayed in a 3 star hotel and I was hesitant but that this was a rest stop on the way to another city and not much else available. I was extremely surprised with the hotel. It’s by no means fancy but full marks for cleanliness and the staff were so welcoming. The little things like hot soup and popcorn that was provided was unexpected and appreciated even though we didn’t partake. For the rate which was extremely low they even provide a good basic breakfast. Honestly better than some of higher star hotels we have stayed at in the US.

This location was perfect for my need, I was attending a work conference at Charleston civic center and drove in 6+hrs. When I arrived I was greeted by the most pleasant manager I’ve ever encountered, she got me checked in and even offered help when I almost forgot my tax exempt certificate

Mike at Registration was awesome. The floor plan of the hotel is unusual and attractive. The king room was excellent, bed also excellent.

It was very clean and a very nice comfortable room. The window went to a side of the mountain and it was nice to not wake up to traffic. The hotel is also set back away from the main road so that made it very nice and quiet too. Parking was great.

I was greeted by friendly and helpful staff. The hotel was nice and very clean. Our room was clean and comfortable. The housekeeping staff was very kind and helpful. Our breakfast was very good and lots to choose from. They had cookies and popcorn in the evenings for free. This was a very nice hotel. A great place and location for the price. I would highly recommend!